Welcome to Billabong Fashion Store at TrendySwimsuits.com! We’re passionate about bringing you California-inspired swimwear and summer fashion with the easiest shopping experience possible. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing.

International Shipping

We ship worldwide! (Excluding some remote areas in Asia). International customers are responsible for any customs fees or import duties that may apply.

Easy Returns & Exchanges

We want you to love your summer fashion finds as much as we do! If you’re not completely satisfied, our hassle-free returns policy makes it easy.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with all original tags attached
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return
  • Shipping Costs: Return shipping is the customer’s responsibility

Our Simple Return Process

Step 1: Initiate Your Return/Exchange

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Email content should include:
    • Item(s) for return/exchange (product name, size, color)
    • Reason for return
    • Your preferred resolution (refund or exchange details)
    • Your full name and contact number

Step 2: Package Your Items

  • Pack items securely in their original packaging
  • Include all tags and any free gifts received with the order
  • Never attach labels or tape directly to product packaging

Step 3: Ship Your Return

Send your return package to:

Billabong Fashion Store Returns
50 Harvest Lane
FORT WORTH, US 76101

Important: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the replacement item/size you prefer
  • We’ll ship your new item once we receive the return
  • Shipping charges may apply for the new item

Non-Returnable Items

Please note we cannot accept returns for:

  • Swimsuits without their original hygiene liner attached
  • Items marked as “Final Sale” during promotional periods
  • Personalized or custom-made items

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our California-based customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping with TrendySwimsuits.com – where summer fashion meets hassle-free service!