At Billabong Fashion Store, we want you to love your California-inspired swimwear and summer fashion as much as we do. If you’re not completely satisfied with your purchase, our hassle-free returns and exchanges policy makes it easy to shop with confidence.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached
  • Refund Method: Original payment method (processed within 5-7 business days)
  • Shipping Costs: Return shipping is customer’s responsibility
  • Exceptions: Final sale items (marked as such) and swimsuits without hygiene liner

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer care team at [email protected] within 15 days of receiving your order. Include the following information in your email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Hello TrendySwimsuits Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify size or item)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package Your Items

Once approved, please:

  • Pack items securely in their original packaging
  • Include all tags and any free gifts received with the order
  • Do not attach labels or tape directly to the product packaging

Step 3: Ship Your Return

Ship your return to:

Billabong Fashion Store Returns
50 Harvest Lane
FORT WORTH, US 76101

We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the replacement item/size you prefer
  • We’ll ship your new item once we receive the return
  • Shipping charges may apply for the new item

Non-Returnable Items

Please note the following exceptions to our return policy:

  • Swimsuits without their original hygiene liner attached
  • Items marked as “Final Sale” during promotional periods
  • Personalized or custom-made items

International Returns

For our global customers (excluding some remote areas in Asia):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our California-based customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping with TrendySwimsuits.com – where summer fashion meets hassle-free service!